Registering

Questions about or problems with registering for the club.

How do I join?

To join, ((you must be 18 years of age or older and a US citizen) click the [Sign Up] button on the left hand side of the page. You will then be directed to a registration page to complete.

Why am I getting the error "You have been locked out for attempting to register unsuccessfully too many times" when trying to register for my Players Club account?

Your name, address and the last four digits of your Social Security number are used to verify your identity. Please call the Player Services hotline toll-free at 1‐800‐201-0108 and explain to them that your account has been locked for age/ID-verification.

Can I open more than one account?

No. Only one individual account is allowed per Player. Players can however, be part of multiple groups/pools.

Why won't the form accept an entry ‐ such as phone number, email address or password ‐ even though the information is correct?

Certain fields have specific formatting requirements. So even if you enter the correct information, if it is not formatted properly, it will not be accepted.

• Phone Number: You must follow the format listed on the page, which is NNN-NNN-NNNN. If you try to enter the number in any other format, such as (NNN) NNN‐NNNN or NNN.NNN.NNNN, it will not be accepted.
• Email: You must enter a valid email address. If the "Email" field and the "Confirm Email" field don't match, you will receive an error.
• Password: Passwords must be at least 5 characters long and cannot contain any spaces. As with the email field, if the "Password" and "Confirm Password" fields don't match, you will receive an error.

I never received the email to finalize my registration. I've requested it several times but it has never arrived.

The first step is to check to see if the email is in your Junk or Spam folder. Then be sure that you have added "do_not_reply@lottery.nd.gov" to your address book to ensure you will receive future emails. If there is no email in your Junk or Spam folder, and after you have added our email to your address book, follow the "forgot password" process to have another email sent to you.

If you still do not receive the email, it is possible your email provider or ISP (Internet Service Provider) is employing spam filters that are inadvertently preventing you from getting our emails. Spam filters employed by ISPs are extremely indiscriminate and far from fool-proof. As a result, legitimate email often gets tagged as "spam."

Below is a list of popular ISPs that employ filters that often produce false results.

• America Online (AOL)
• MSN/Hotmail
• Comcast
• Yahoo

If you feel your emails are being inadvertently blocked at the ISP level, please contact your ISP for assistance.

Why can't two people use the same email address to register?

Email address is used for your login credentials, which means each member must have a unique email address in our system.

Does it matter which computer I use?

For the best experience, we recommend that your computer meet the following minimum system requirements:

• All computers must have a Wi-Fi card or dongle enabled in order to pass the Geo-Location process.
• Operating System: Windows 7 or higher
• Browser: JavaScript should not be disabled
  • PC: Google Chrome
  • Mac: Safari or Google Chrome

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Logging In

Problems logging in to the club.

I have been locked out of my account. What do I do?

If your account is locked, please contact Player Support at (701) 328-1574 or Toll Free at 1-877-635-6886 between 8AM and 5PM CT Monday through Friday. On weekends and after hours call 1-800-201-0108 to be unlocked.

I have forgotten my password, how can I reset it?

To retrieve your password, click the Log In link on the Home page and then click the Forgot Your Password link. An email will be sent to the registered email address with a link to reset the password. You may also contact Player Support at (701) 328-1574 or Toll Free at 1-877-635-6886 between 8AM and 5PM CT Monday through Friday. On weekends and after hours call 1-800-201-0108 to be unlocked.

When I try to reset my password, it won't accept my entry.

Be sure the new password is at least 5 characters long and doesn't contain any spaces. In addition, the "Password" and "Confirm Password" fields must match.

I never received the email to reset my password. I've requested it several times but it has never arrived.

The first step is to check to see if the email is in your Junk or Spam folder. Then be sure that you have added "do_not_reply@lottery.nd.gov" to your address book to ensure you receive future emails. If there is no email in your Junk or Spam folder, and after you have added our email to your address book, follow the "forgot password" process to have another email sent to you.

Below is a list of popular ISPs that employ filters that often produce false results.

• America Online (AOL)
• MSN/Hotmail
• Comcast
• Yahoo

If you feel your emails are being inadvertently blocked at the ISP level, please contact your ISP for assistance.

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Account Maintenance

How to update account information for the club.

How do I update my contact information?

To change your contact information (once signed in), click the My Account link (from the header) or My Account → My Profile → My Info in the left navigation panel. This will allow you to change your contact information.

How do I change my password?

To change your password (once signed in), click the My Account tab (from the header). This will allow you to change your personal information.

I closed my account; can I re-open it?

If you have closed your account and wish to start playing again, we may be able to assist you. Please contact our Player Support at (701) 328-1574 or Toll Free at 1-877-635-6886 between 8AM and 5PM CT Monday through Friday.

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Technical Issues

Information related to general problems accessing the system.

Computer issues of all types can be very frustrating. Please be assured that we work very hard on our software to create the best, most trouble-free experience for you that we can.

However, problems may stem from your computer or your Internet connection, both of which are beyond our control. Your computer specifications, the number of programs that you are running, presence of spyware or adware, or the speed of your internet connection can all contribute to technical difficulties.

Below are some common technical issues that we can try to help you troubleshoot.

I am having problems logging in. What's wrong?

There are a number of possible causes for issues logging in to our Rewards site

Caps lock on: It is important to note that passwords are case-sensitive and having the caps-lock key on by accident is one of the most likely causes of an incorrect password error.

Cookies are not enabled: Our websites use cookies in order to keep track of your login state and cookies must be enabled on your browser for the site to function properly.

To check if cookies are enabled:

Chrome

1. Click the Customize and control Google Chrome menu button in the upper right-hand corner of the browser bar.
2. Click Settings.
3. Scroll down to the Privacy and security section.
4. Click Site Settings.
5. Click Cookies and site data.
6. In the Privacy and security section, click Content Settings.
7. Click the slider to "Allow sites to save and read cookie data (recommended)."

For additional help with Chrome, click "Help" in your browser menu or please see Google's support.

Edge

1. Click the Settings and more button in the upper right-hand corner of the browser bar.
2. Click Settings.
3. Click Privacy & security.
4. In the Cookies section, click "Don't block cookies".

For additional help with Edge, click Help & Support > Help in your browser menu or please see Microsoft's Support.

Firefox

1. Click the Open menu button Menu icon in the upper right-hand corner of the browser bar.
2. Click Options.
3. Click Privacy & Security.
4. In the "Enhanced Tracking Protection" section, select Standard.

For additional help with Firefox, click "Help" in your browser menu or please see Mozilla's Support.

Safari

1. Click Safari > Preferences.
2. Click on the Privacy tab.
3. In the "Cookies and website data" section, make sure that "Block all cookies" is unchecked.
4. Close the Preferences window.

For additional help with Safari, click "Help" in your browser menu or please see Apple's Support.

Cache/Cookies needs to be cleared.

There could be a conflict with your cached version of the site and any new version we may have released. Clear your cache and then try logging in again.

To clear your cache, click into your browser and then press CTRL + SHIFT + DELETE simultaneously on the keyboard to open the appropriate window. From there you should be able to delete your cache and cookies for a given time-range.

Note, clearing cookies will cause you to be logged out of most sites, requiring the user to re-login.

Supported Browsers

Our site works on most browsers and platforms, we highly recommend that you use the latest version of your browser's software for speed, access, and security reasons.

Internet Explorer 11 and below are no longer supported. Internet Explorer users are highly recommended to upgrade to Microsoft Edge, Firefox or Chrome browsers.

Supported Devices

Our website can be navigated via all desktop computers as well as tablets and mobile phones running Apple's IOS or Android operating systems. For best results on a mobile device, we highly recommend downloading our app that is optimized specifically for mobile device use. You can download the app (on your iOS or Android devices) here: https://www.lottery.nd .gov/mobile-app

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