Registering

Questions about or problems with registering for the club.

How do I join?

To join, ((you must be 18 years of age or older and a US citizen) click the [Sign Up] button on the left hand side of the page. You will then be directed to a registration page to complete.

Why am I getting the error "You have been locked out for attempting to register unsuccessfully too many times" when trying to register for my Players Club account?

Your name, address and the last four digits of your Social Security number are used to verify your identity. Please call the Player Services hotline toll-free at 1‐800‐201-0108 and explain to them that your account has been locked for age/ID-verification.

Can I open more than one account?

No. Only one individual account is allowed per Player. Players can however, be part of multiple groups/pools.

Why won't the form accept an entry ‐ such as phone number, email address or password ‐ even though the information is correct?

Certain fields have specific formatting requirements. So even if you enter the correct information, if it is not formatted properly, it will not be accepted.

• Phone Number: You must follow the format listed on the page, which is NNN-NNN-NNNN. If you try to enter the number in any other format, such as (NNN) NNN‐NNNN or NNN.NNN.NNNN, it will not be accepted.
• Email: You must enter a valid email address. If the "Email" field and the "Confirm Email" field don't match, you will receive an error.
• Password: Passwords must be at least 5 characters long and cannot contain any spaces. As with the email field, if the "Password" and "Confirm Password" fields don't match, you will receive an error.

I never received the email to finalize my registration. I've requested it several times but it has never arrived.

The first step is to check to see if the email is in your Junk or Spam folder. Then be sure that you have added "do_not_reply@lottery.nd.gov" to your address book to ensure you will receive future emails. If there is no email in your Junk or Spam folder, and after you have added our email to your address book, follow the "forgot password" process to have another email sent to you.

If you still do not receive the email, it is possible your email provider or ISP (Internet Service Provider) is employing spam filters that are inadvertently preventing you from getting our emails. Spam filters employed by ISPs are extremely indiscriminate and far from fool-proof. As a result, legitimate email often gets tagged as "spam."

Below is a list of popular ISPs that employ filters that often produce false results.

• America Online (AOL)
• MSN/Hotmail
• Comcast
• Yahoo

If you feel your emails are being inadvertently blocked at the ISP level, please contact your ISP for assistance.

Why can't two people use the same email address to register?

Email address is used for your login credentials, which means each member must have a unique email address in our system.

Does it matter which computer I use?

For the best experience, we recommend that your computer meet the following minimum system requirements:

• All computers must have a Wi-Fi card or dongle enabled in order to pass the Geo-Location process.
• Operating System: Windows 7 or higher
• Browser: JavaScript should not be disabled
  • PC: Google Chrome
  • Mac: Safari or Google Chrome

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Logging In

Problems logging in to the club.

I have been locked out of my account. What do I do?

If your account is locked, please contact Player Support at (701) 328-1574 or Toll Free at 1-877-635-6886 between 8AM and 5PM CT Monday through Friday. On weekends and after hours call 1-800-201-0108 to be unlocked.

I have forgotten my password, how can I reset it?

To retrieve your password, click the Log In link on the Home page and then click the Forgot Your Password link. An email will be sent to the registered email address with a link to reset the password. You may also contact Player Support at (701) 328-1574 or Toll Free at 1-877-635-6886 between 8AM and 5PM CT Monday through Friday. On weekends and after hours call 1-800-201-0108 to be unlocked.

When I try to reset my password, it won't accept my entry.

Be sure the new password is at least 5 characters long and doesn't contain any spaces. In addition, the "Password" and "Confirm Password" fields must match.

I never received the email to reset my password. I've requested it several times but it has never arrived.

The first step is to check to see if the email is in your Junk or Spam folder. Then be sure that you have added "do_not_reply@lottery.nd.gov" to your address book to ensure you receive future emails. If there is no email in your Junk or Spam folder, and after you have added our email to your address book, follow the "forgot password" process to have another email sent to you.

Below is a list of popular ISPs that employ filters that often produce false results.

• America Online (AOL)
• MSN/Hotmail
• Comcast
• Yahoo

If you feel your emails are being inadvertently blocked at the ISP level, please contact your ISP for assistance.

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Account Maintenance

How to update account information for the club.

How do I update my contact information?

To change your contact information (once signed in), click the My Account link (from the header) or My Account → My Profile → My Info in the left navigation panel. This will allow you to change your contact information.

How do I change my password?

To change your password (once signed in), click the My Account tab (from the header). This will allow you to change your personal information.

I closed my account; can I re-open it?

If you have closed your account and wish to start playing again, we may be able to assist you. Please contact our Player Support at (701) 328-1574 or Toll Free at 1-877-635-6886 between 8AM and 5PM CT Monday through Friday.

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Technical Issues

Information related to general problems accessing the system.

Computer issues of all types can be very frustrating. Please be assured that we work very hard on our software to create the best, most trouble-free experience for you that we can. However, problems may stem from your computer or your Internet connection, both of which are beyond our control. Your computer specifications, the number of programs that you are running, presence of spyware or adware, problems with Flash or the speed of your internet connection can all contribute to technical difficulties.

Many of these technical issues have the potential to disrupt your play. They may result in reels continually spinning or games freezing at inopportune times. We know this is aggravating, but it is the nature of Internet-based games.

Below are some common technical issues that we can try to help you troubleshoot.

When I try to load the game system it hangs on the loading screen. What's wrong?

There are a number of possible causes for the game system hanging on the loading screen. Below are some troubleshooting tips.

Cache Needs To Be Cleared.

There could be a conflict with your cached version of the game system and any new version we may have released. Clear your cache and then try logging in again.

To clear your cache, find your browser below and follow the instructions.

Internet Explorer 9, 10, 11

1. Select Tools (via the Gear Icon) > Safety > Delete browsing history....
2. Uncheck "Preserve Favorites website data" and anything you would like to preserve.
3. Check "Temporary Internet Files" and "Cookies." Click Delete.
4. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.

Safari (on Mac)

You can find information about clearing your Safari cache HERE.

Turn Off Web Accelerators/Optimizers.

Web accelerators and optimizers, like NetZero HiSpeed or AOL TopSpeed, use a combination of caching and compression technologies to speed the delivery of webpage content. The caching of files can also interfere with the loading of our game system. If you are experiencing loading problems, try disabling this service.

Unsupported Browser.

Our game system works on most browsers and platforms. However, your computer must be Wi-Fi enabled in order to pass the Geo-Location process.

The recommended browsers are:

• PC: Google Chrome
• Mac: Safari or Google Chrome

Slow Connections.

Players using dial-up service with a slow connection may have to wait several minutes for the game system to fully load.

I lost my Internet connection while in a game; what do I do?

Simply log back in and continue. Please note, however, that if you have technical issues that disrupt and end your game (your browser crashes or you lose your Internet connection) the credit you were using will be considered used. However, any reward that has been revealed will not be lost even though the game was not completed.

Why won't the reels stop spinning in the spinning reel games?

The likely cause of this is that there was a minor, temporary disruption of the Internet communication required to keep the game operating properly. When you encounter this problem, close your browser then reopen it and log back in to play.

Please note that satellite connections are particularly prone to this issue.

What are the system requirements to play the games?

For the best experience, we recommend that your computer meet the following system requirements:

• All computers must have a Wi-Fi card or dongle enabled in order to pass the Geo-Location process.
• Operating System: Windows 7 or higher
• Browser: JavaScript and cookies should not be disabled.
  • PC: Google Chrome
  • Mac: Safari or Google Chrome

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