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Frequently Asked Questions

Below you can find a list of our Frequently Asked Questions. Click on a question below to see the answer

Need more help? Contact us through the Member Feedback form.

North Dakota Lottery Players Club® FAQ's

Pick & Click Online Play Help:

Why am I getting a Geo-Location error when I try to fund or make a purchase?

Can I use a credit card or checking account for my purchase?

Why is my credit card declining?

How do I extend a Pick & Click online play?

How is the number of "remaining" draws determined?

I do not live in North Dakota, can I purchase a Pick & Click online play?

What is a Lottery Pick & Click online play?

How do Pick & Click online plays work?

Can I play using my mobile device?

Which Lottery games can I play with this service?

When are drawings held for each game?

Is there a daily or weekly account wagering limit and what is the purpose of this wagering limit?

How does the wallet work?

Will I receive a check for my winnings in the mail?

How do I change individual Lottery draw numbers?

Can I cancel a Pick & Click online play once I purchase it?

Can I cancel individual Lottery plays, but still maintain my Lottery Pick & Click online play?

Why can't I withdraw funds?

How long will it take to receive funds after I request a withdrawal from my winning account?

Why can't I get a refund for the Deposited Amount in my wallet?

How do I get a receipt for my Lottery Purchase?

I do not want to receive emails about my transactions. What can I do?

Is the Pick & Click system available 24 hours a day?

Can I still purchase Lottery tickets from a retailer?

How do I know if my wager was placed for today's drawing?

I didn't receive an email that my wager was placed. How do I verify that it was placed?

How do I know if I am a winner after a Lottery draw?

How long do I have to claim my prize?

How do I withdraw my winnings?

What if the North Dakota Lottery changes a Lottery game or discontinues it during my Pick & Click online play period?

Will my Lottery account be charged a fee for withdrawals or deposits?

How can I be sure that the games are fair?

Are transactions confidential?

What is your privacy policy?

How do I contact the North Dakota Lottery with Pick & Click questions?

What are the odds of winning?

How do My Groups work?

How do I set up My Groups?

Am I allowed to be in multiple groups?

I'm a Group Manager. What administrative functions are available?

Can I change names within a group during the Pick & Click online play period?

If my group wins $600 or greater, how do I redeem the winnings?

If my group wins less than $600, how do I redeem the winnings?

North Dakota Lottery Players Club Mobile App:

I do not see the Android app on Google Play, where is it or how do I download the app?

What is the North Dakota Lottery Players Club Mobile App?

How much does it cost, and what kind of phone do I need to have?

I had my username and password saved on the website. Now I can't sign in. What do I do?

The app won't scan my ticket –– what should I do?

I see "CHECK" and "REWARDS" in the app's header –– what's the difference?

What is the ePlayslip function?

How many different ePlayslips can be saved?

I have an Android device and the text in the app is wrapping poorly or numbers appear cutoff in number selection boxes. How do I fix this?

Can the app be used to claim prizes?

Points for Prizes® Help:

Who can open a Players Club account?

How do I set-up a Points for Prizes® account?

What games are eligible for Points for Prizes®?

How do I enter my tickets for Points for Prizes®?

Where do I find the numbers on a ticket to enter?

Is there a limit on how many tickets may be entered?

My entry is not being accepted. What can I do?

What if I get a message saying the ticket was previously submitted?

Do I need to keep the ticket after I have submitted it?

How long do I have to enter my tickets?

What should I do if I am not receiving emails from Points for Prizes®?

How many points do I get for each ticket?

How do I check my points balance?

How do I redeem my points?

How do I check the status of an item I ordered?

What should I do if an order I receive is incorrect or damaged?

What should I do if I do not receive an item that I ordered?

Can I cancel my order?

Can I return my order?

When do my points expire?

Can I return a defective item?

Why was an item removed from the Points For Prizes® store?

Points for Drawings™ Promotions Help

What is a Points for Drawings™ promotion?

Where do I find the numbers on a ticket to enter?

If I win a Points for Drawings™ prize, can I remain anonymous?

I am a United States resident, but do not live in North Dakota. Can I still win a Points for Drawings™ prize?

If I win a Points for Drawings™ prize, can I continue to enter and win other Points for Drawings™ prizes?

How do I enter into a Points for Drawings™ Promotion?

If I win a Points for Drawings prize, am I responsible for any taxes?

Second Chance Promotions Help

What tickets are eligible for second chance promotions?

Where do I find the numbers on a ticket to enter?

How will the drawings work?

How are winners contacted?

If I win a Second Chance Promotion prize, can I remain anonymous?