Below you can find a list of our Frequently Asked Questions.
Click on a question below to see the answer
Need more help? Contact us through the Member Feedback form.
North Dakota Lottery Players Club® FAQ's
Pick & Click Online Play Help:
Why am I getting a Geo-Location error when I try to fund or make a purchase?
Federal law prohibits the sale of lottery tickets outside of the state's boundaries. Geo-Location technologies are used to determine your location. Only Wi-Fi enabled devices and mobile devices with GPS enabled will return accurate results.
Can I use a credit card or checking account for my purchase?
Yes, Mastercard and Visa are accepted as well as checking accounts. After signing
in, select My Account → My Wallet
→ Deposit Funds. Select funding method
of "Use New Card" for credit cards and
"Use New Checking account" for checks and proceed
with entering required card information or the checking account information and
the amount you wish to deposit. Click the checkbox "Save this account
for future use" if the account will be used for future purchases. Enter deposit
amount and accept the Terms of Service to proceed.
Why is my credit card declining?
The Lottery uses a vendor in Las Vegas and some credit card companies may think it is
a fraudulent charge. If you have tried twice and the card continues to decline, please
use the other funding method under "Select Funding Method"
called "Use a new checking account". The funds will
be deducted from your checking account. The entry on your checking account statement
will read NDLVegas.
How do I extend a Pick & Click online play?
To extend an existing online play (must have at least 1 draw left and have the correct
amount of funds in your wallet) go to My Account →
My History → Purchase History and make sure
to set the date on the calendar to before the date of the very first purchase,
click go. Click on the correct purchase, click on the extend button, enter the number of draws,
click confirm extension. Note: If you are extending more than one
online play, you will need to complete these steps for every online play you wish to extend.
How is the number of "remaining" draws determined?
If the number shown for "remaining" draws is one (1), your Pick & Click online play is
active for the current draw and also has a draw remaining for the date i
ndicated by the end date. If "remaining" draws says zero, and the
end date is the next draw, you can be assured you are in the draw for the end
date, even though it shows a zero. Extensions are available only if at least
one draw remains and there is a button that reads "extend".
I do not live in North Dakota, can I purchase a Pick & Click online play?
No. You must be a registered member of the Players Club with a current
North Dakota mailing address AND be physically located
within the borders of North Dakota to fund your wallet or purchase Lottery
online plays.
What is a Lottery Pick & Click online play?
A North Dakota Lottery Pick & Click online play is an easy way to stay in
the game and never miss a draw. You can purchase all North Dakota Lottery games
over the Internet with an online play from any computer or mobile device.
Players can purchase plays for each game from one draw up to a full year.
As a registered member, players can manage their accounts, check their winnings
and even create Group/Pool plays.
How do Pick & Click online plays work?
Pick your numbers and select the number of draws for your purchase. You can play the same
numbers for up to a full year. Lottery games purchased will start on the next available draw.
(Online plays must be purchased before the cutoff time on the night the drawing occurs.)
Each morning, the plays for the previous night's drawing are checked and winners are identified.
This information is kept up-to-date in your account.
Can I play using my mobile device?
Yes. A player can use a mobile device to purchase Pick & Click online plays through the
North Dakota Lottery Players Club mobile app. To download the mobile app, click here.
Which Lottery games can I play with this service?
The following games can be purchased with a North Dakota Lottery Pick & Click online play:
- Powerball®
- Mega Millions®
- Lotto America®
- Lucky for Life®
- 2by2®
When are drawings held for each game?
Game |
Draw Frequency |
Days of Draw |
Sales Close time( Day of Draws) |
Powerball ® |
Three times per week |
Mon., Wed. and Sat. |
8:58 PM CT |
Mega Millions® |
Twice per week |
Tue. and Fri. |
8:58 PM CT |
Lucky for Life® |
Daily |
Every night |
8:30 PM CT |
Lotto America® |
Three times per week |
Mon., Wed. and Sat. |
8:58 PM CT |
2by2® |
Daily |
Every night |
8:58 PM CT |
Is there a daily or weekly account wagering limit and what is the purpose of this wagering limit?
You can set your own weekly wagering limit
to any amount of $200 or less. To do so, go to My Account →
My Profile → Wager Limits →
($10, $20, $30, $40, $50, $60, $70, $80, $90, $100, $110, $120, $130, $140, $150, $160,
$170, $180, $190, $200). Your weekly limit applies only to the total of active online play
purchases made during a week at one time. In other words, the limit includes only the draws you have paid for
in the current week as opposed to the cost of an online play. Weeks begin on Sunday at midnight.
The purpose of a spending limit is to provide fun and entertainment but at a modest risk
to your discretionary spending budget.
How does the wallet work?
Players have a Deposit account and Winning account which, when added together,
determine the total amount in the wallet. Purchases made will be deducted from
the Deposit account first and then from the winning account if needed.
Will I receive a check for my winnings in the mail?
Winnings under $600 will automatically be placed in your winnings account. You can
use these funds to extend your online play (up to 1 year), purchase more lottery games,
request a check for the balance of the winning account to be mailed to you, or deposit
the funds in your bank account via ACH. If you win $600 or more, you will receive an
email and a message in My Messages. You will also receive a call
from a North Dakota Lottery representative. The notification will provide instructions
for you to file a Prize Claim Form. (State law requires you to complete and sign this
form for us to process your claim).
How do I change individual Lottery draw numbers?
Lottery game(s) draw numbers can be edited in the cart up until you confirm
the purchase. Once your Lottery game(s) have been purchased, the numbers selected
cannot be changed. Draw numbers selected and Quick Pick numbers will be the same
throughout the duration of the online play.
Can I cancel a Pick & Click online play once I purchase it?
No. Online plays cannot be canceled or refunded.
Can I cancel individual Lottery plays, but still maintain my Lottery Pick & Click online play?
No. Online plays cannot be canceled by players after they are purchased.
Why can't I withdraw funds?
There could be several reasons you are unable to withdraw funds such as:
incorrect information entered, withdrawal amount exceeds balance, or an
inactive account. Please contact Player Support at (701) 328-1574 or
Toll Free at 1-877-635-6886 between 8AM and 5PM CT Monday through Friday
to determine the reason.
How long will it take to receive funds after I request a withdrawal from my winning account?
These are usually processed within 10–14 business days and mailed to the
address you have registered with the North Dakota Lottery Players Club.
Why can't I get a refund for the Deposited Amount in my wallet?
Funds placed in the Deposit account cannot be refunded, pursuant to the
Anti-Money Laundering (AML) regulations. The policy is intended to prevent
that behavior or any other illegal activity.
How do I get a receipt for my Lottery Purchase?
The receipt is emailed to you and recorded in your account. You can find it
in both the email account you provide and the Messages section of the Players Club.
I do not want to receive emails about my transactions. What can I do?
Currently, you may not opt out of emails. Transaction email notifications provide Players with important
information about their Player account transactions.
Is the Pick & Click system available 24 hours a day?
Yes. You can access your account, fund your wallet, save items in your
cart and make purchases 24 hours a day.
Can I still purchase Lottery tickets from a retailer?
Yes. The Pick & Click service is another option for you to play Lottery games;
it is not a replacement for retailers.
How do I know if my wager was placed for today's drawing?
Following every draw, you will receive an email confirmation that your
wager was placed, and for which draw you are entered.
I didn't receive an email that my wager was placed. How do I verify that it was placed?
Occasionally emails are blocked by your server or something occurred within
the transmission, making the e-mail undeliverable. If you don't receive the
confirmation email, sign in to your account using your credentials. Select
My Account → My History →
Purchase History → enter today's date in the
From and To search field boxes
to display the status of all your current online plays.
How do I know if I am a winner after a Lottery draw?
When you win, you will receive an email notifying you that you have won.
For security purposes, we will not state the winning amount in the email.
The amount will be shown in your account under My Messages.
How long do I have to claim my prize?
Winnings under $600 will automatically be placed in your winning account.
For prizes of $600 or more, you must submit a Prize Claim Form to the Lottery
within 180 days of the draw.
How do I withdraw my winnings?
If you receive winnings of less than $600, the winnings will automatically be placed in your winnings
account. You then have the option of using your winnings to purchase new
Pick & Click online plays, request a check, or transfer the winnings into your checking account via ACH.
To request a check for winnings: After signing in, go to My Account
→ My Wallet → Withdraw Winnings
and select "Request a Check" from the [Select Withdrawal Type]
drop-down. Enter a withdrawal amount → click [Withdraw Funds].
To request deposit to ACH/checking account for winnings:After signing in,
select My Account → My Wallet
→ Withdraw Winnings and select "Checking"
from the [Select Withdrawal Type] drop-down. Enter a withdrawal amount → [Withdraw Funds].
To redeem winnings of $600 or greater, you will receive an email and a phone call
regarding your winnings with instructions on how to proceed.
What if the North Dakota Lottery changes a Lottery game or discontinues it during my Pick & Click online
play period?
You will be notified of any game changes. You will receive a refund credited to your
Wagering account for the remaining drawings that occur after the change.
Will my Lottery account be charged a fee for withdrawals or deposits?
No. Your Lottery account will not be charged a fee for withdrawals or deposits. However,
it is your responsibility to understand the payment method may have associated fees related
to funding. Please refer the Terms of Service payment disclosure for more information.
How can I be sure that the games are fair?
The North Dakota Lottery's first priority is to ensure the security and integrity of all
games. The Lottery has very stringent testing standards in place and applies these testing
standards to all games it releases. The Lottery continually reviews and updates its testing
standards as needed.
Are transactions confidential?
Yes. all transactions are completely confidential. You can view a history of your transactions by going to
My Account → My History →
Wallet History.
What is your privacy policy?
The North Dakota Lottery is strongly committed to maintaining the privacy of personal information gathered
from the use of any of its websites. Visit
http://www.lottery.nd.gov/privacy to
view
the privacy policy.
How do I contact the North Dakota Lottery with Pick & Click questions?
To contact the North Dakota Lottery with questions, submit a help/feedback form
at https://club.lottery.nd.gov/helpform or call (701)
328-1574 or Toll Free at 1-877-635-6886 between 8AM and 5PM CT Monday through Friday.
After hours and on weekends call 1-800-201-0108.
What are the odds of winning?
How do My Groups work?
With My Groups, the Group manager creates an online play to manage Lottery game
pools on-line with friends, family and/or co-workers. Members cannot be added or deleted from these groups
once the purchase is made for the length of the online play.
How do I set up My Groups?
Identify the Lottery Pick & Click online play as a "Group" in the
Pick & Click section and the system will allow you to select an existing
group or create a new group from the drop down menu. You can also create Groups and
make Group purchases from My Account → My Profile → My
Groups.
Am I allowed to be in multiple groups?
Yes. You can be in as many groups as you want at one time, in addition to your own
individual online play(s).
I'm a Group Manager. What administrative functions are available?
As a Group Manager, you can:
- Create Groups;
- Add or Delete Members;
- Copy Groups to create new Groups;
- Delete Groups;
- Track all transactions, including wagers and winnings;
- Resend the group invitation e-mail; and
- Maintain group players email addresses.
Note: Once a purchase has been made for a Group, group members cannot be added,
deleted or changed in any way.
Can I change names within a group during the Pick & Click online play period?
No. Once the Group online play is purchased, individuals within the Group cannot be changed.
If my group wins $600 or greater, how do I redeem the winnings?
If your group wins $600 or more, please be advised that all members of your group are
required to complete a Prize Claim Form to claim winnings. Therefore, all members of a
group must be eligible to play the North Dakota Lottery. As a group manager, you must
attest that each member of the group(s) you manage is eligible to play the North Dakota
Lottery
If my group wins less than $600, how do I redeem the winnings?
If your group wins less than $600, the winnings will automatically be placed in the group manager's winning account. The group manager will have an option of how to withdraw and
distribute the winnings.
North Dakota Lottery Players Club Mobile App:
I do not see the Android app on Google Play, where is it or how do I download the app?
The ND Lottery Players Club Official Mobile App is not offered in the Google Play store because
Google currently does not permit apps offering in-app lottery gaming. You can download the ND Lottery
Players Club Official Mobile App for Android from the ND Lottery's website here: www.lottery.nd.gov/mobile-app/.
What is the North Dakota Lottery Players Club Mobile App?
The North Dakota Lottery Players Club Mobile App is designed to enhance your
Players Club experience. Once you are registered, you will have full access
to your account that includes such features as:
- Purchase any ND Lottery game with Pick & Click online play.
- Scan your lottery tickets to check for winners.
- Scan your lottery tickets to enter them in drawings and collect points.
You no longer have to manually enter the 25 digit code! (For tickets
purchased on or after May 14, 2018)
- Shop the Points for Prizes™ storefront.
- Use your points to enter Points for Drawings™.
- Easily find a lottery retailer near you.
How much does it cost, and what kind of phone do I need to have?
The app is free to download, and is available on iTunes for iPhone users and
North Dakota Lottery website for Android phone users. For more details or to
download the app, visit www.lottery.nd.gov/mobile-app/.
I had my username and password saved on the website. Now I can't sign in. What do I do?
If you have forgotten your password or username, click on "Forgot your password?" on the
Sign In page. You can reset your password by having a reset link emailed to you.
The app won't scan my ticket –– what should I do?
For technical support, submit the details of your issue in writing by using the
Help Form on the North Dakota Lottery Players Club website, or call the Customer
Services line at 1-800-201-0108.
I see "CHECK" and "REWARDS" in the app's header –– what's the
difference?
The CHECK function will tell you whether your ticket is a winner by scanning
the barcode of your ticket(s). The REWARDS function allows anyone with a North
Dakota Lottery Players Club account to scan tickets (for tickets purchased on
or after May 14, 2018) with their phone to enter them into their account and
earn points. You no longer have to manually enter the 25 digit code!
NOTE: Players can still manually enter the 25 digit webcode.
What is the ePlayslip function?
The ePlayslip function allows players to create and save electronic playslips on
their phones for all of the North Dakota Lottery's games that are sold through the
Lottery terminals. The ePlayslips include barcodes, and players must take their
phones to a retailer and have the ePlayslip barcode scanned at a Lottery terminal
in order to purchase a ticket.
NOTE: Saved ePlayslips are saved to the device's internal storage, not
to a player's registered account.
How many different ePlayslips can be saved?
There is no limit. It depends on how much storage space you have on your phone/device.
I have an Android device and the text in the app is wrapping poorly or numbers
appear cutoff in number selection boxes. How do I fix this?
It is possible your font size is set too large. Check your device's "Screen Zoom and font"
settings. You can find this under Settings → Display.
Can the app be used to claim prizes?
No. Players must still take winning tickets to Lottery retailers. If a prize is valued at
$600 or more, a player must complete a prize claim form and claim it at the North Dakota
Lottery office.
Points for Prizes® Help:
Who can open a Players Club account?
Any person meeting the following requirements is eligible to open an account:
- Must be 18 years of age or older; and
- Must be a resident of the United States.
How do I set-up a Points for Prizes® account?
All members of North Dakota Lottery Players Club are automatically enrolled in Points for Prizes®.
If you are not already a member, you can register now.
What games are eligible for Points for Prizes®?
You can view a full list of eligible games here.
How do I enter my tickets for Points for Prizes®?
Once logged in, go to the Enter Tickets (under the Rewards
tab) page and refer to the diagrams and instructions on the page for how
to enter tickets.
Where do I find the numbers on a ticket to enter?
The ticket's Players Club Entry Code is a 25 alpha–numeric
field printed on the front of the ticket. It is made up of 5 fields, each with 5
characters (##### ##### ##### ##### #####).
Is there a limit on how many tickets may be entered?
There is no ticket entry limit; however, there is a Point Accumulation Cap of 750
points per calendar week. Once a player enters enough tickets to earn 750 points,
entries will no longer receive points.
Prior to a ticket entry that your Point Accumulation is at 740 points for the week,
if the next ticket entry puts you over the 750 point limit, you will receive the full
point value of the ticket entry. Tickets may continue to be entered for any promotions,
but points will not be earned. Entries will again receive points when the next calendar
week begins. Weeks begin on Sundays at midnight.
I have enough points to purchase a prize, but I get an error saying I do not. Why?
Please try clearing your Points for Prizes Cart and
Points for Prizes My Wish List before
attempting to redeem your points. The system may have points tied up in these separate lists in anticipation
of a store order.
After clearing these lists, please try redeeming your points again. If you are still having trouble submitting
your prize purchase, please contact the Player Services Hotline at 1-800-201-0108 for further assistance.
My entry is not being accepted. What can I do?
If you have a ticket, check the ticket carefully to ensure you entered the correct numbers/letters
from the ticket. Only consonant letters are used, never vowels (A, E, I, O, U).
"0's" will always be "zeroes." Refer to the Rewards page
for diagrams of where to find the ticket entry numbers. If you still cannot
enter the ticket, use the Member Feedback form to report
the issue and be sure to include all the ticket number information.
What if I get a message saying the ticket was previously submitted?
Any qualifying ticket can be entered only once. If the ticket has already been entered,
an informational message to that effect will appear on the page.
Do I need to keep the ticket after I have submitted it?
Unless you have a need to retain the tickets (example: remaining draws or prize claim for winning ticket),
you may dispose of the ticket after you have submitted it.
How long do I have to enter my tickets?
You have 180 days from the date of the draw. For multi-draw tickets, you have 180 days from the date of the first draw.
What should I do if I am not receiving emails from Points for Prizes®?
It is possible that emails are being blocked by a spam filter on your computer. Check your "spam"
or "junk" folder in your email application. Emails sent by the Points for Prizes®
store are also saved in the Message Center. To access the Message Center, go to "My Account"
and then click the "Message Center" link in the menu.
How many points do I get for each ticket?
Point values are based on the dollar value of the ticket and then assigned a
random multiplier of 1, 2, 5 or 10. For example, a $10 ticket will earn a base
10 points, and then a random multiplier is assigned. The $10 ticket could earn
10, 20, 50 or 100 points. The actual number of points you've earned is revealed
at the time you enter each ticket. It's almost like playing these tickets all over
again, except every valid entry wins points!
How do I check my points balance?
Your current points balance is displayed in the Players Club dashboard in the
upper right hand corner of the page, after you have logged in. You can also get
details about your points by going to My Account →
My History → Points History.
How do I redeem my points?
Click the Points for Prizes® tab to see currently available items. Click on an item to see additional
information about it. To place an order, indicate the number of each item you would like to order and then
click Add to Cart. You will have an opportunity to confirm the details of the order before the order is
placed.
How do I check the status of an item I ordered?
You can check the status of any items you have ordered by going to "My Account" and clicking the "Order
History" link in the menu. This section will present you with a list of all the items you have ordered and the
current status of each one. You can also call customer service at 1-800-201-0108.
What should I do if an order I receive is incorrect or damaged?
Please contact customer service at 1-800-201-0108.
What should I do if I do not receive an item that I ordered?
Please contact customer service at 1-800-201-0108.
Can I cancel my order?
Orders cannot be canceled after they have been entered. Be sure to check all the details carefully on the
order confirmation page before submitting the order.
Can I return my order?
Orders cannot be returned after they have been entered. Be sure to check all the details carefully on the
order confirmation page before submitting the order.
When do my points expire?
At this time points do not expire. The Lottery reserves the right to
establish, change, modify or eliminate rules regarding the expiration of points
at its discretion.
Can I return a defective item?
Defective items can be returned if reported within 30 days of receipt. To report a defective item, please
call 1-800-201-0108.
Why was an item removed from the Points For Prizes® store?
Individual items may be removed from the Points For Prizes® store at any time. The Lottery may attempt to
offer a similar item, but has no obligation to do so.
Points for Drawings™ Promotions Help
What is a Points for Drawings™ promotion?
Points for Drawings™ is part of the Points for Prizes® program that
is part of the North Dakota Lottery's North Dakota Lottery Players Club.
Players can enter drawings by using some or all points received from
submission of eligible tickets or Pick & Click online play purchases.
I have enough points to purchase an entry, but I get an error saying I do not. Why?
Please try clearing your Points for Prizes Cart and
Points for Prizes My Wish List before
attempting to redeem your points. The system may have points tied up in these separate lists in
anticipation of a store order.
After clearing these lists, please try redeeming your points again. If you are still having trouble submitting
your entries, please contact the Player Services Hotline at 1-800-201-0108 for further assistance.
Where do I find the numbers on a ticket to enter?
The ticket's Players Club Entry Code is a 25 alpha–numeric field printed
on the front of the ticket. It is made up of 5 fields, each with 5 characters
(##### ##### ##### ##### #####).
If I win a Points for Drawings™ prize, can I remain anonymous?
No. In applying subdivision d of subsection 1 of North Dakota Century Code
section 53–12.1–11 (Confidentiality of records), personal information
on a winning player does not include an amount won or the player's city or
state of residence. Subdivision d of subsection 1 of North Dakota Century
Code section 53–12.1–11 does not apply to cash, merchandise, a
subscription, gift certificate, or ticket that the lottery awards as a
prize in a promotion.
I am a United States resident, but do not live in North Dakota. Can I still
win a Points for Drawings™ prize?
Yes. Any person meeting the following requirements is eligible to win:
- Must be 18 years of age or older;
- Must be a resident of the United States and;
- Must be a registered member of the North Dakota Lottery Players Club.
The Points for Drawings program is void where prohibited by law.
If I win a Points for Drawings™ prize, can I continue to enter and win other
Points for Drawings™ prizes?
Yes. Winning a Points for Drawings™ prize does not exclude you from
future drawings or promotions.
How do I enter into a Points for Drawings™ Promotion?
Following login, you may submit entries by visiting the Points for Prizes®
store and select the desired Points for Drawings™ promotion. You will
then enter the number of entries desired, select "Update Quantity"
followed by "Submit Entries".
It is your responsibility to ensure that the appropriate Points for Drawings™
promotion and number of entries are selected. Once the selected number of entries
has been submitted, points from your North Dakota Lottery Player's Club Points for Prizes®
account will be deducted.
You may submit as many entries as allowed by your North Dakota Lottery Players Club
account balance, but you may win only once per Points for Drawings™ promotion.
Once an entry into the Points for Drawings™ promotion is submitted, it cannot be
changed, canceled, or returned. Once an entry is submitted, points will not be refunded.
If I win a Points for Drawings prize, am I responsible for any taxes?
Prizes valued at $600, or more, are subject to federal and state taxes.
Prize winners are responsible for any applicable taxes and will receive the
appropriate tax forms. For further details regarding tax implications,
please see the individual Points for Drawings promotion's Official Rules.
Second Chance Promotions Help
What tickets are eligible for second chance promotions?
Active second chance promotions and information about eligible games can be
found at the North Dakota Lottery Official Website (LOTTERY.ND.GOV).
All current promotion information and rules can be found
HERE.
Where do I find the numbers on a ticket to enter?
The ticket's Players Club Entry Code is a 25 alpha–numeric field printed on
the front of the ticket. It is made up of 5 fields, each with 5 characters
(##### ##### ##### ##### #####).
How will the drawings work?
Tickets will be accepted from any eligible game until the posted final entry
deadline for that game. The drawing will include only eligible tickets that
qualify for the specific promotion. All current promotion information and
rules can be found
HERE.
How are winners contacted?
To contact winners, the North Dakota Lottery
will use contact information players provided when they registered for a
Players Club account.
If I win a Second Chance Promotion prize, can I remain anonymous?
No. In applying subdivision d of subsection 1 of North Dakota Century Code section
53–12.1–11 (Confidentiality of records), personal information on a winning
player does not include an amount won or the player's city or state of residence.
Subdivision d of subsection 1 of North Dakota Century Code section 53–12.1–11
does not apply to cash, merchandise, a subscription, gift certificate, or ticket that
the lottery awards as a prize in a promotion.
Geo-Location Help:
If I'm located within the state, but near the state borders, will I be accurately Geo-Located?
In most cases, yes. However, if you are less than one-half mile from the border, you may be blocked from
funding and checkout. Make sure that your computer meets the recommended system requirements.
- Wi-Fi card or dongle with Wi-fi enabled;
- Google Chrome browser
- Windows 7 or higher
You can also use the ND Lottery Players Club mobile app on a smart phone with GPS, click here.
If I have remote desktop software, such as LogMeIn or GoToMyPC actively running on my
laptop or desktop, can I still be accurately Geo-Located?
If you have remote desktop software running on your device, you will not be able to access funding or
complete checkout. You will need to quit these programs and ensure they are no longer running on your
device.
How Do I disable a Remote Desktop Program (RDP)?
The behavior of these programs vary, however you will first need to close all known remote desktop programs
on your device.
- For PC, press Ctrl+Alt+Delete keys to access the Task Manager. From the Task Manager you can force
individual programs to quit
- For Mac, press Command+Option+Escape keys to open the Activity Monitor (Finder -> Applications -> Utilities).
From the Activity Monitor you can force individual programs to quit.
If the problem persists, you may be required to remove the programs completely.
To remove programs from the computer completely:
- For PC, open Control Panel -> Programs -> Uninstall and select/remove the program from the list.
- For Mac, locate the program in the Applications folder and drag to the trash.
If I have proxy or VPN software (such as Witopia, OpenVPN, or HMA) actively running on my laptop or desktop, can
I still be accurately Geo-Located?
If you have a proxy or VPN running on your device, you will not be able to fund/checkout. You will need to
quit these programs and ensure they are no longer running on your device.
How Do I disable a Proxy or Virtual Private Network (VPN) Connection?
In most cases you will need to adjust your browser settings:
- For Internet Explorer: Tools -> Internet Options -> Connections -> LAN Settings -> Uncheck the box for
Proxy
Server.
Help video
- For Chrome: Menu > Settings > and select "disable extension" in the "Proxy" section.
Help video
- For Firefox: Select tools > Options > Advanced Network (tab) > Settings. In the Connection Settings
window, ensure that the "No Proxy" option is selected. Then click on the OK button to apply the changes.
Help video
The behavior of these processes may vary. In the case of a downloadable VPN, you will be required to shut
down all running processes of such applications.
- For PC, press Ctrl+Alt+Delete keys to access the Task Manager. From the Task Manager you can force
individual programs to quit.
- For Mac, press Command+Option+Escape keys to open the Activity Monitor (Finder -> Applications -> Utilities).
From the Activity Monitor you can force individual programs to quit.
If I am failing a proxy check, but am sure I'm not using a proxy service, what might be happening?
We have detected unusual activity from your IP address, and our proxy check can be sensitive to possible
viruses infecting a user's computer. If you're certain you're not using a proxy but still failing this check,
the issue could be related to viruses or malware on your device or any other device that shares your internet
connection. We recommend checking your computer for possible viruses and/or malware (remove any that are
present), and ensure you have an updated anti-virus program installed and running. Once you have removed the
malware, it can take up to a few days for the update to take effect in our systems. For a list of Google's
recommended anti-virus software, please visit
https://www.google.com/safetycenter/everyone/cybercrime/devices/
If I'm using a public Wi-Fi hotspot to access the internet, can I still be accurately Geo-Located?
Yes, you can. However, please be aware that from time to time, when using an internet connection provided by
some larger businesses, their internet connection source may be associated with a location outside of the
state.
To resolve this issue, you may need to try accessing the internet from another location/connection source. You
can also use the ND Players Club Mobile app on a smart phone with GPS. To download the app, click here.
What is the difference between a public and private Wi-Fi connection? How could it affect my ability to be
located?
A public Wi-Fi network (e.g. coffee shop, hotel, etc. where a network is shared with many other people),
especially those run by larger businesses, may be associated with a location outside of the state and prevent
access to deposits/checkout. To resolve this issue, try accessing the internet from another
location/connection source, preferably a private, password protected, un-shared, secure Wi-Fi connection such as your home or work
network.
How do I check that my computer has a Wi-Fi card?
- For Windows 7/Vista, go the Start Menu > Control Panel > in the top-right of the Control Panel open the
View
drop-down menu > select Category > Network and Internet > Network and Sharing Center. If your device has a
Wi-Fi adapter you will get an option to select "Change adapter settings" from the left column. If your
device does not have a Wi-Fi adapter, this will likely not be present.
Help video
- For Windows 8, from the Apps screen, swipe/scroll to the right and find the Windows System category >
Control Panel > in the top-right of the Control Panel open the View drop-down menu > select Category >
Network
and Internet > Network and Sharing Center. If your device does not have a Wi-Fi adapter, this will likely
not
be present. If it does have a Wi-Fi adapter, you will get an option to select "Change adapter settings" from
the left column. If your device does not have a Wi-Fi adapter, this will likely not be present.
Help video
- For Windows 10, Right-click on the Windows Logo on the bottom left > Select "Network Connections"
Right-click on "Wi-Fi" > select "Enable". If your device doesn't have Wi-Fi adapter, "Wi-Fi" will likely not
be present.
Help video
How do I turn on my device's Wi-Fi? (PC/Mac)
- For Mac, click the Wi-Fi icon in the menu bar > choose Turn Wi-Fi on > select a nearby Wi-Fi network from
the list. If you don't see the Wi-Fi icon in the menu bar, from the Apple menu > choose System Preferences >
click Network in the System Preferences window > select Wi-Fi in the list of available network connections >
press Turn Wi-Fi on button.
Help video
-
For Windows 7/Vista, go the Start Menu > Control Panel > in the top right of the Control Panel open the View
drop-down menu > select Category > Network and Internet > Network and Sharing Center. If your device has a
Wi-Fi adapter you will get an option to select "Change adapter settings" from the left column. If your
device does not have a Wi-Fi adapter, this will likely not be present. If it does have a Wi-Fi adapter, it will
appear here, right click on your Wi-Fi adapter (will be called something like Wi-Fi or Wireless Network
Connection) and select enable.
Help video
-
For Windows 8, from the Apps screen, swipe/scroll to the right and find the Windows System category >
Control Panel > in the top right of the Control Panel open the View drop-down menu > select Category > Network and
Internet > Network and Sharing Center. If your device does not have a Wi-Fi adapter, this will likely not be
present. If it does have a Wi-Fi adapter, it will appear here, select "Change adapter settings" from the
left column > right click on your Wi-Fi adapter (will be called something like Wi-Fi or Wireless Network
Connection) and select enable.
Help video
-
For Windows 10, Right-click on the Windows Logo on the bottom left > Select "Network Connections"
Right-click on "Wi-Fi" > select "Connect/Disconnect" > Select "Wi-Fi" > Switch to "On".
Help video
Why am I being incorrectly Geo-Located outside of the allowed state (PC/Mac)?
If you believe that you are within the state borders and you are unable to pass Geo-Location or are being
restricted from funding and checkout, there may be an issue with locating you via Wi-Fi. Check to make sure
that you have your computer's Wi-Fi signal/capability enabled. If your computer is not equipped with Wi-Fi, you
will not be able to pass Geo-Location or access funding and checkout.
Do I need to be connected to the internet via Wi-Fi to be located? Can I be connected to the internet via a
cable?
You do not need to be connected to the internet via Wi-Fi but you must have Wi-Fi enabled on your device (and
able to see available Wi-Fi networks). You can be connected to the internet via an ethernet cable and have
Wi-Fi enabled at the same time.
Why does my mobile device need to see Wi-Fi/GPS/GSM Networks?
In order to play, we need to locate you within state boundaries. Our location systems require Wi-Fi, GPS, or
GSM signals to locate you. The more network signals you have within range of your device, the more accurately
we can locate you.
On which mobile devices will I be able to access the North Dakota Players Club?
Android and iOS phones (with mobile app) are supported.
If I'm accessing the North Dakota Players Club App from a mobile phone, will there be any issues with being
accurately located?
Locating you from a mobile phone should not be more difficult than on a computer, as long as you have
Location Services/GPS/Wi-Fi enabled on your phone.
How can I turn on Location Services/GPS on my mobile device?
You need to have Location Services on to enable GPS.
To turn on Location services:
How do I turn on my device's Wi-Fi? (Android/iOS)
I have a rooted/jailbroken mobile device. Can I still play?
No. In order to fund or checkout you must use a device with its original manufacturer settings.
How can I disable VPN?
There is a range of VPN programs, to turn yours off, open the application and click on Disconnect.
How do I allow Location Data Sharing on iOS?
- Open the iOS "Settings" menu;
- Select "Location Services" option;
- Make sure "Location Services" are ON and then select your browser;
- Choose the "While Using the App" option;
- Go Back to the Main iOS "Settings" menu and select "General" option;
- Scroll to the bottom of the list and select "Reset" option;
- Select "Reset Location & Privacy" option;
- Enter your passcode to verify security details if needed (optional);
- Confirm you want to "Reset Settings" when prompted.
How do I allow Location Data Sharing on my pc?
- Click Windows/Start menu, and type "location";
- From list, click "Location Privacy Settings";
- Make sure "Location Service" is ON;
- There should be no "default location" selected, if so, this needs to be cleared;
- Under "Choose apps that can use your precise location" ensure your browser is turned ON if it appears in
this list, if it is not in the list it may not use Microsoft Location Services.